Home  >  Customer Satisfaction Survey

Customer Satisfaction Survey

Thank you for choosing Genesee Regional Bank to finance your home. We are dedicated to customer satisfaction and your feedback on the mortgage process is very important to us.

General

This field is hidden when viewing the form
How were you referred to GRB for your mortgage? (select all that apply)(Required)
Would you recommend GRB to a friend or relative?(Required)
Please rate your overall experience with GRB (5 is excellent, 1 is poor)(Required)


Mortgage Originator

Helped you feel comfortable throughout the process (5 is excellent, 1 is poor)
Responsiveness to calls/emails (5 is excellent, 1 is poor)
Clearly explained interest rates/fees, mortgage options (5 is excellent, 1 is poor)
Overall satisfaction with your Mortgage Originator (5 is excellent, 1 is poor)


Mortgage Processor

You received timely updates about the status of your loan (5 is excellent, 1 is poor)
Communications were clear and set appropriate expectations (5 is excellent, 1 is poor)
You were treated with respect (5 is excellent, 1 is poor)
Responsiveness to calls/emails (5 is excellent, 1 is poor)
Overall satisfaction with your Mortgage Processor (5 is excellent, 1 is poor)


Closing Process

What kind of closing did you have?(Required)
You received adequate instruction about the Closing process (5 is excellent, 1 is poor)
Your questions were answered in a clear and concise manner (5 is excellent, 1 is poor)
You were treated with respect (5 is excellent, 1 is poor)
Your calls/emails were returned in a reasonable timeframe (5 is excellent, 1 is poor)
Overall satisfaction with the Closing process (5 is excellent, 1 is poor)


Additional feedback

Which banking products or services do you use on a regular basis (check all that apply)
We often share feedback from our clients in our marketing. We do not use last names or photos. However, if you would like to opt out, please check the box below:
This field is for validation purposes and should be left unchanged.